Echo360

Echo360 with cielo24 is via setup of a 'Closed Captioning and Transcript’ Publisher in your system. Please find further details below:

Echo360 Active Learning Platform (ALP)

• Integration for ALP is setup via Closed Captioning Profile. Profiles are configured to a particular fidelity and turnaround time set in Settings > Configurations > Closed Captioning in the Echo360 ALP.
• Set the Captioning Provider to: Cielo24
• Enter the following information:
• Username - This is your cielo24 account username.
• API Key - This key is provided by cielo24 to provide secure API communication between the Active Learning Platform and their system.
• Turn Around Time - Identify how quickly you require the captioning to be completed after submission to Cielo24.
• Accuracy - Identify the required minimum accuracy of the captioning.
• NOTE:  Selecting a Turn Around time of less than 48 Hours limits the Accuracy selections available. For example, if you want a turnaround time of Minutes, the only Accuracy selection available is 70% - 80%.
• Default Language - Select the language for the caption text.
• When finished, click SAVE.

• Video tutorial for setting up your account with Echo360 ALP can be found HERE.

To apply captioning to scheduled section captures in Echo360 ALP

• From the main menu, click COURSES.
• Find the course containing the sections with captures you want to caption.
• Expand the course to show the sections.
• Click the calendar icon to view the current capture schedule for the section.
• Expand the Options section of the capture configuration dialog box.
• Enable the Closed Captioning slider.
• NOTE: This option will not appear if closed captioning is not configured for your institution.
• Click SAVE.

To apply captioning to an individual capture in Echo360 ALP

• From the main menu, click CAPTURES then click SCHEDULED.
• Find the scheduled capture you want to caption and hover over it to show the menu arrow in the upper-right corner of the capture block.
• Select Edit.
• Expand the Options section of the capture configuration dialog box.
• Enable the Closed Captioning slider.
• NOTE: This option will not appear if closed captioning is not configured for your institution.
• Click SAVE.

To apply captioning to a capture after processing in Echo360 ALP

• From the main menu, click CAPTURES then click COMPLETE.
• Find the completed capture you want to caption and click on it to open the capture details view.
• On the right side of the capture details page, below the capture playback panels, find the entry that reads Caption then select Add.

• If the capture already has captions, but you want them reprocessed, this entry shows Reprocess instead of Add.
• Click OK on the confirmation dialog box that appears.

To apply different fidelity captioning to a capture after processing

• Caption a scheduled or non-scheduled capture with existing Profile settings (i.e. instructions for existing capture ordering above).
• Change your Profile settings in ALP to reflect the new desired fidelity
• Select a recording to be reprocessed and follow the steps to reprocess captions (above).

Echosystem Server (ESS)

Echo360 ESS integration requires setup with a SFTP server. To set up the Echo360 ESS integration you will need to be provided the SFTP server address, SFTP account name, and the private key to access the SFTP server. Please reach out to [e-mail] if you do not have these credentials.

• Follow the instructions HERE to setup cielo24 as a Closed Captioning and Transcript Publisher under the "Add the Closed Captioning and Transcript Publisher" section.
• After completing the instructions for setting up cielo24 as a ‘Closed Captioning and Transcript’ Publisher and verifying connectivity you can order captions.

Ordering captions using Echo360 ESS

• To order captions Click Echoes  > Edit Echo to select Configured Presentation Publishers and click Add Publisher.
• Under Add Publisher > General Info select your cielo24 profile
• In Publisher Configuration add any relevant Notes that can assist in transcription – i.e. Company names, tricky spellings, or special guidelines to follow during transcription and click Save.

• Your caption request will be submitted and completed captions will automatically return. You’ll see your queued caption request under Configured Presentation Publishers:

Caption requests can also be authorized through your Portfolio if Customer Authorization is enabled. All completed caption requests will be returned to your Echo360 ALP or Echo360 ESS.