cielo24 Enterprise Portfolio

Jobs can be uploaded manually through your Portfolio accessed at www.cielo24.com/login. A variety of mechanisms are available to ingest videos via the Portfolio including:

    • Direct media upload (local files from your computer)
    • CSV bulk upload (mass uploads at same time with media links - sample download file available from portfolio)
    • Downloadable media link (individual YouTube links, Vimeo links, or any other direct downloadable links)

 

 

 

 

Customer Authorization (Moderation) and Review (Edit)

  • Customer Authorization and/or Approval can be enabled for any of your accounts.
    • Customer Authorization allows you to approve or deny any caption requests you make.
      • When Customer Authorization is enabled, select any jobs that are pending to be authorized in your Portfolio and click Authorize Jobs.

  • Customer Review (Edit) allows you to review and edit any captions for a video before it is returned.
      • When Customer Review is enabled, click the Review button under Action in your Portfolio on any job that is ready to be reviewed (in Reviewing status).

Customer Notification

  • Customer Notification sends an email notification to let you know when a job reaches a certain state including when a job is ready for authorization, review, has started processing, and/or complete.
    • To enable this, log into your Portfolio and click on the blue "Info" tab on the top right of the page.
    • Click on the Account Settings tab and add desired email address and checkmark respective boxes that you want to be notified for.
    • If you want to remove email addresses simply click the red Delete button behind the respective email address

 

 

mRSS Feed

  1. Fill out questionnaire (*Supply mRSS Feed URL)
    • Support feeds like YouTube and Yahoo.
    • Public videos uploaded to the channel associated with feed will be automatically pulled and processed by cielo24.
  2. Within 2 business days we will process your account and email with the following:
    • cielo24 username and password (can be used to access portfolio)
    • Confirmation mRSS integration is complete.
  3. Provide a “Start Date”:
    • All videos uploaded to the mRSS channel on or after this date will automatically be captioned and returned.
  4. Additional Option for downloading captions and transcripts:
    • Log into cielo24 Portfolio with username credentials
    • Select the desired video and click Download Transcripts or Download Captions

Note: Captions will be returned in 48 hrs by default.  If earlier TAT is required (3 hr, 24 hr, or 7day) please email support@cielo24.com BEFORE public video is uploaded to your channel, including account and video name.

 

FTP Host-site

  1. Fill out questionnaire providing the following information:
    • FTP URL
    • FTP Username/password
    • FTP Path
  1. Within 2 business days we will process your account and email with the following:
    • cielo24 username and password (can be used to access Portfolio)
    • Confirmation FTP Host-site integration is complete.
  1. Additional Option for downloading captions and transcripts:
    • Log into cielo24 Portfolio with username credentials
    • Select the desired video and click “Download Transcripts” or “Download Captions

Note: Captions will be returned in 48 hrs by default.  If earlier TAT is required (3 hr, 24 hr, or 7day) please email support@cielo24.com BEFORE video is uploaded to FTP Host-site, with account and video name.

More information about setting up and using your Portfolio can be found here: https://cielo24.com/cielo24-instructions/

Additional video tutorials on using your cielo24 Portfolio can be found HERE and HERE.

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