Duplicate protection can prevent processing of the same media file multiple times. This functionality works by associating every uploaded media file with an External ID or media link and is supported by all current video platform integrations.
Duplicate protection is currently supported via media URL when using the Portfolio (www.cielo24.com/login) for upload. Further updates will enable users uploading from the Portfolio to associate External IDs as a Duplicate detection verification mechanism.
If the same file is uploaded for different fidelities duplicate protection will prevent processing to avoid incurring costs for multiple requests of that same job. However, if multi-fidelity processing for the same media entry is desired please contact your account manager.
Please contact your account manager or firstname.lastname@example.org if you would like this enabled.