Uploading Media

 

In order to upload media to your cielo24 Self Serve account, first sign in at: https://ssp.cielo24.com/. Once logged into your portal, select the orange “Upload” button in the top right corner of your screen.

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Once selected you can either click and drag your files into our upload center, or you can click “Add Files” and select them from your computer’s saved files.

 

Please note that files larger than 1GB (1000 MB) will not upload. Should your file size exceed 1GB, it is recommended that you strip the audio from you media and only upload the audio. Typically, audio is much smaller in terms of storage space, while video takes up much more space.

 

In addition, the file type must be one of the following:

*.mp3, *.mp4, *.flv, *.wmv, *.avi, *.mpeg, *.aac, *.aiff, *.au, *.ogg, *.3gp, *.flac, *.ra, *.m4a, *.wma, *.m4v, *.caf, *.cf, *.mov, *.mpg, *.webm, *.wav, *.asf, *.amr

 

*TIP: You can submit up to 21 files at the same time to be uploaded for transcription!*

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Once your files have been selected and queued up, select “Start Upload.” This will prompt you to fill out an important details screen.

 

The first detail that needs to be filled in is the language detail. This selected language should reflect the primary language that this spoken in the media. Our system currently supports English, French, German, and Spanish! In the future, additional supported languages will be added.

 

The next detail needed is if this file is to be submitted for Machine or Human transcription. If selecting Machine, your account will be charged $0.02 per media minute. However, cielo24 provides new users with 120 minutes worth of FREE mechanical transcription work for signing up, so be sure to take advantage of this!

 

Should you have a desire for more accurate transcriptions, Human Transcription work would be the right fit for you. We have 15 different products available to choose from varying in quality, turnaround time, and Speaker ID!

 

If selecting Human Transcription, you will next be brought to our product screen. From here, select the product that best suits your needs. Once selected, you can click the blue “Continue” button in the bottom right corner of the screen.

 

You will then be prompted to input your billing information and review your order prior to submission. Your credit card will not be charged until your transcriptions are completed and returned to your account.


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Should you have any additional questions about the cielo24 Self Serve web app, feel free to reach out to our dedicated Self Serve support team by emailing selfservesupport@cielo24.com and they will be happy to assist you!

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