In order to download your media’s transcriptions, first log into your cielo24 Self Serve account at: https://ssp.cielo24.com/. From here, select the blue lettering of any previously uploaded media.
Once your media has been selected, you can download your media’s transcriptions. Select the download arrow that is located towards the bottom right side of your screen. Once selected, you will be able to pick from three different file types for your transcriptions consisting of: .PDF, .RTF, and .SRT. These three file types are amongst the most common and widely used transcription formats, and should satisfy all of your needs. If you need another file type, reach out to one of our support specialist at firstname.lastname@example.org for assistance.
Should you have any additional questions about the cielo24 Self Serve web app, feel free to reach out to our dedicated Self Serve support team by emailing email@example.com and they will be happy to assist you!