Support
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Activity overview
Latest activity by Support-
Support created a post,
I’d like a way for users to submit feature requests
Have a feature request? End-users can go their Community to add feature requests and describe their use cases. Our product managers will review them and provide feedback, and other users can commen...
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Support created an article,
Open edX
Open edX and cielo24 Learn how to configure your Open edX account so you are ready to order cielo24 captions. Complete the following steps: Enabling cielo24 1. Under Course Video Settings > Automat...
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Support created an article,
Echo360 ALP Video Tutorial
How to use your Active Learning Platform (ALP) How to configure your Echo360 Active Learning Platform (ALP) with cielo24 How to order captions through Echo 360 Active Learning Platform (ALP) The...
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Support created an article,
Kaltura KMC Video Tutorial
How to use your KMC Click here to learn how to setup user and role permissions for the KMC Click here to learn how to request captions using the KMC Once you’re setup to order captions, if you w...
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Support created an article,
cielo24 Enterprise Portfolio Dashboard Video Tutorial
cielo24 Dashboard Video Tutorial This is an introductory video for the cielo24 portfolio dashboard for current portfolio customers. Click here to learn how to use your cielo24 Portfolio dashb...
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Support created an article,
cielo24 Enterprise Portfolio Video Tutorial
cielo24 Enterprise Portfolio Video Tutorial This is an introductory video how to use the cielo24 Portfolio Click here to learn how to use your cielo24 Portfolio Our cielo24 Business Developme...
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Support created an article,
Vimeo
Vimeo is directly integrated into the cielo24 Portfolio. Please follow the directions below to request captions for you Vimeo videos: Requesting Videos 1. Log into cielo24 portfolio 2. Select Up...
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Support created an article,
What are your guidelines for transcription?
Section One: Most Common Requirements These are the transcription guidelines we provide to our transcriptionists. Our goal is to capture all spoken English audio content only and transcribe it...
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Support created an article,
cielo24 Enterprise Interactive Transcript Widget for YouTube
The cielo24 interactive transcription widget and media data player for YouTube The YouTube MDP must be enabled for your account before use. Please contact your account manager if you would like th...
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Support created an article,
Duplicate Protection
Duplicate protection can prevent processing of the same media file multiple times. This functionality works by associating every uploaded media file with an External ID or media link and is support...